Celebrating award-winning customer service ‘going the extra mile’ for clients

On Friday 26th May  2017,  Bell and company were crowned winners of Customer Service Excellence, Professional Business Service in the Belfast Business Awards hosted by  Belfast Chamber of Commerce.  The category saw fierce competition from industry leaders which further solidifies the achievement in winning. The annual, highly coveted awards ceremony is firmly established as a benchmark for excellence in today’s competitive business environment.

Director  Terry Bell states,  “The award is one that is very close to our heart as it is at the very core of the business. We pride ourselves on our relationships with clients and believe that this is what sets us apart. It is a true testament to the great team we have here at Bell & Company and we are delighted to have this recognized. The competition was so strong from fellow nominees we are humbled and thankful to be  crowned winners.”

The category was a judged by  a Mystery  shopper who commented on their experience with Bell & Company;

” …A comprehensive and detailed service by a professional company, Team members demonstrated great knowledge and professionalism throughout discussions with a follow-up call within two days, face to face meeting and many awkward questions posed and answered. This is a specialist service and this company really goes the extra mile for its clients. “

There were 19 winners in total, with a further two businesses receiving Highly Commended and one Lifetime Achievement Award.

The evening was a great success and  Bell & company are privileged to have their services recognised on such a  platform.  We will continue to go the extra mile for our clients and will strive to constantly deliver and improve in this area in the future.

Other winners of the Belfast Business Awards were:

  1. Customer Service Excellence, Hospitality Sector – Odyssey Bowl
  2. Best New Business – Jawbox Gin
  3. Customer Service Excellence, Independent Retailer – Oasis Travel
  4. Best Marketing Initiative – Translink
  5. Business Growth Award – Argento Jewellery
  6. Customer Service Excellence, Professional Business Service – Bell & Company
  7. Social Enterprise of the Year – NOW Group
  8. Best Family Business – Uberfone Ltd
  9. Best Company to Work for Award – Golf Now
  10. Best Business Premises – Mount Charles
  11. Young Business Person (U30)- Grainne Leathem, Titanic Quarter Ltd
  12. Employee of the Year – Jennifer Madden, Belfast Cosmetic Laser Clinic
  13. Business Person of the Year – Chris Suitor, Suitor Menswear
  14. Involvement in the Community – Wall Group
  15. Best Digital Business – ICAN
  16. Best Eatery/Coffee Shop (EATERY) – James Street South
  17. Best Eatery/Coffee Shop (COFFEE SHOP) – Synge & Byrne (Boucher Rd)
  18. Best Creative Business – Red Box Studios
  19. Best Age-Friendly Business – Ulster Bank
  20. Lifetime Achievement Award – Sir William Hastings

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